Baji Baji Privacy Policy

01.Introduction

Welcome to Baji Baji. We are committed to protecting the privacy of every user who visits our platform, whether you are browsing our games, placing bets on cricket or PSL matches, depositing via JazzCash or Easypaisa, or using any other part of our service. This Privacy Policy applies to all users of the Baji Baji website and mobile application.

This document is designed to be readable and straightforward — not buried in legal jargon. We want you to actually understand what happens to your data so you can make informed decisions about using the platform. If you have questions after reading this, our support team is available to help clarify anything.

By accessing Baji Baji, registering an account, or continuing to use any part of the platform, you confirm that you have read this Privacy Policy and consent to the data practices described. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

02.What Information We Collect

We collect two broad categories of information: information you provide directly, and information collected automatically as you use the platform.

Information you provide directly:

• Full name, date of birth, and gender (for account registration and age verification)
• Email address and mobile number (for account access and communication)
• Residential address in Pakistan (for identity verification purposes)
• CNIC or other identity document details (when required for verification)
• Payment method details such as JazzCash account, Easypaisa wallet, bank account number, or Raast ID
• Any messages or queries you send to our customer support team
• Preferences and settings you configure within your account

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation patterns
• Game history, betting activity, deposit and withdrawal records
• Session timestamps and login history
• Cookie and similar tracking technology data (see Section 7)

03.How We Collect Your Information

Most of the information we hold about you comes directly from you — when you register, fill in your profile, make a deposit, contact support, or use any feature on the platform. Here is a breakdown of the main collection points:

• Account registration: When you sign up, we ask for your basic personal details to create and verify your account.
• Deposits and withdrawals: Payment transactions processed through JazzCash, Easypaisa, Raast, bank transfer, or mobile wallets generate transaction records linked to your account.
• Platform use: As you browse, play slots, place bets on cricket matches, or explore the game lobby, our systems automatically log activity data to maintain service quality and detect unusual patterns.
• Customer support interactions: When you contact us via live chat or email, we record those conversations to help resolve your issue and improve our support processes.
• Cookies and similar technologies: Small data files stored on your device help us remember your preferences and keep sessions active. More details are in Section 7.

04.How We Use Your Information

We only use the data we collect for legitimate purposes directly related to running the Baji Baji platform and serving our users well. Here is exactly how your information is put to use:

• Account management: To create, maintain, and secure your account, including password recovery and two-factor verification.
• Payment processing: To facilitate deposits and withdrawals in PKR through your chosen payment method, and to maintain accurate transaction records.
• Identity verification: To confirm you meet the minimum age requirement of 18 years and to comply with our internal anti-fraud policies.
• Customer support: To respond to your queries, resolve disputes, and keep a record of past interactions for continuity of service.
• Platform improvement: To analyse usage patterns, fix technical issues, and develop new features that make the platform better for Pakistan players.
• Fraud and security monitoring: To detect and investigate suspicious behaviour, unauthorised access, multi-accounting, or any other activity that violates our Terms and Conditions.
• Responsible gaming: To monitor for signs of problem gambling behaviour and apply limits or interventions where appropriate, in line with our Responsible Gaming commitments.
• Promotional communications: If you have opted in, to send you relevant offers, bonus notifications, and updates about cricket betting events like PSL or T20 tournaments. You can opt out at any time through your account settings.

We do not use your data for any purpose that is incompatible with the reasons listed above. We will not process your information in ways you would not reasonably expect.

05.Sharing Your Information

Baji Baji does not sell your personal data. Full stop. However, to operate the platform effectively, we do share certain information with trusted third parties in limited, controlled circumstances:

• Payment processors: Details necessary to process your JazzCash, Easypaisa, Raast, or bank transfer transactions are shared with the relevant payment service provider. These providers operate under their own privacy and security standards.
• Identity verification services: Where we use third-party tools to verify your identity or age, limited personal details may be shared with those providers for that specific purpose only.
• Game content providers: Third-party casino and slot game providers may receive your player ID and session data to deliver their games within our platform. They do not receive your full personal profile.
• Technology and hosting providers: Our platform infrastructure relies on secure cloud hosting and analytics services. These providers access data only to the extent necessary to deliver their technical services.
• Internal investigations: If we detect fraud, cheating, or other serious policy violations, relevant data may be shared internally across our security and compliance teams.

06.Payment Data & Financial Information

Financial data deserves special attention. When you make a deposit or request a withdrawal through Baji Baji — whether via JazzCash, Easypaisa, Raast, a bank transfer, or a mobile wallet — the transaction is handled through secure, encrypted payment gateways.

Key points about how we handle your payment information:

• We do not store full card numbers, wallet PINs, or bank login credentials on our servers.
• Transaction amounts, dates, and references are stored in your account history so you can track your activity in PKR.
• All payment data in transit between your device and our servers is protected using industry-standard TLS encryption.
• Deposits and withdrawals must be made using payment methods registered in your own name. Third-party payment methods are not accepted and will be flagged by our system.
• In the event of a disputed transaction, we may need to share transaction records with the relevant payment provider to resolve the matter.

07.Cookies & Tracking Technologies

Like most online platforms, Baji Baji uses cookies and similar technologies to make the platform work properly and improve your experience. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and ensure secure navigation. You cannot opt out of these without affecting how the platform works.
• Performance cookies: Help us understand how users interact with the platform — which pages are most visited, where errors occur, and how load times can be improved. All data collected is aggregated and anonymous.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and notification choices so you do not have to reconfigure them every session.
• Analytics cookies: We use trusted analytics tools to measure platform performance. This data is used internally and is never linked back to your personal identity.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Baji Baji platform. We do not use cookies for third-party advertising or to build marketing profiles.

08.How Long We Keep Your Data

We retain your personal data only for as long as it is necessary to fulfil the purposes it was collected for, or as required by our internal policies. Here is a general guide to our retention approach:

• Active accounts: Data is retained for the full duration of your account being active on the platform.
• Closed accounts: After an account is closed, we retain core identity and transaction records for a defined internal period to support any post-closure queries, disputes, or fraud investigations.
• Transaction records: Deposit and withdrawal records in PKR are kept for internal audit and reconciliation purposes.
• Support communications: Interaction records with our support team are retained to provide continuity of service and to assist in resolving recurring issues.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

09.Your Rights Over Your Data

You have meaningful rights when it comes to the personal information we hold about you. While specific rights may vary, we are committed to honouring the following requests in good faith:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your data is inaccurate or outdated, you can ask us to correct it. You can update basic details directly in your account settings.
• Right to deletion: You may request that we delete your personal data. We will action this where we are not legally or operationally required to retain it.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you can withdraw that consent at any time through your account notification settings.
• Right to data portability: You can request your data in a structured, commonly used format so you can transfer it to another service if needed.

To exercise any of these rights, contact our support team through the platform. We aim to respond to all data requests within a reasonable timeframe. We may need to verify your identity before processing a request.

10.Security Measures

We take the security of your personal and financial information seriously. Baji Baji uses multiple layers of protection to guard against unauthorised access, loss, or misuse of data:

• TLS encryption: All data transmitted between your browser or app and our servers is encrypted in transit using Transport Layer Security (TLS) protocols.
• Encrypted storage: Sensitive data stored in our databases is encrypted at rest, meaning it cannot be read even if storage media were ever compromised.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Our team members only access the data relevant to their specific role.
• Fraud detection systems: Automated tools continuously monitor for unusual login patterns, suspicious transactions, and other red flags across all accounts.
• Regular security reviews: We conduct ongoing internal reviews of our data handling practices to identify and address potential vulnerabilities.

While we take every reasonable precaution, no online platform can guarantee 100% security. We strongly encourage users to use a strong, unique password for their Baji Baji account and to enable any available two-factor authentication options. Never share your login credentials with anyone.

11.Minors & Age Verification

Baji Baji is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm their age, and we reserve the right to request identity documents to verify this at any point.

If we discover or have reason to believe that an account belongs to a minor, we will suspend that account immediately, investigate the circumstances, and delete or quarantine any data associated with it. If you are a parent or guardian and believe a minor has registered on our platform, please contact our support team right away so we can take prompt action.

12.Changes to This Privacy Policy

As the platform evolves, our privacy practices may need to be updated. When we make material changes to this Privacy Policy, we will notify registered users via email or a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this policy periodically, especially after receiving any update notification. Your continued use of Baji Baji following any changes constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and request account closure through our support team.

13.Contact Us About Privacy

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, we want to hear from you. Our support team handles privacy-related queries with care and will respond as promptly as possible.

You can reach us through the live chat feature available within the platform, or by visiting our FAQ page for quick answers to common questions. For formal data access or deletion requests, please submit your query through the platform's support centre with your registered account details so we can verify your identity and process your request accurately.